UTILITY AID

Comcast is offering new, low-income Internet Essentials customers two months of free internet and raising the speed of that program’s service. Xfinity WiFi hotspots across the country will be available for free to all users and data plans will be paused for 60 days, giving customers unlimited data for no additional charge. Additionally, the company will not disconnect a customer’s internet service during this period or assess late fees if they contact the company regarding their inability to pay.
 
Verizon Verizon is prepared to serve customers during COVID-19 crisis
 
Duquesne Light Our crews continue working during this COVID-19 outbreak, proactively maintaining our operations so that our safe, reliable electrical service will continue uninterrupted. In preparation for the impact of both storm season and the novel coronavirus across our service territory, we are doing additional inspections of our most critical facilities and prioritizing preventative maintenance on those circuits that serve hospitals, urgent care centers, grocery stores, nursing homes, temporary care sites and other vital institutions that are most urgently needed in the community. Each year, severe wind and rain storms typically cause damage to trees and infrastructure which can result in outages across different parts of our community. This year, we expect those outages to be compounded by the challenges we’re facing under the restrictions put in place to protect us against the unmitigated spread of this virus.
To ease the burden placed on customers as a result of the COVID-19 pandemic, Duquesne Light is extending its discontinuation of shutoffs and waiving late fees until at least June 1, 2020. Additionally, we have proactively expanded the eligibility for our Hardship Fund, meaning over 152,000 of our customers may now qualify for payment assistance on their electric bills. Duquesne Light also made an additional $750,000 available to support customers through the Dollar Energy Fund. Duquesne Light announced a $500,000 donation to the Pittsburgh Foundation Emergency Action Fund. Criteria for applications has been released.  We have been working non-profits throughout the region to assess where some of the greatest needs lie and recently set up a company-wide charitable giving campaign to benefit the Greater Pittsburgh Community Food bank.
This current challenge has inspired the same fortitude that has served Pittsburgh so well in the past. Together we're going to get through this and the Duquesne Light team will be here to serve our community through it all.
 
PWSA 
Board Extends Shut Off Moratorium and Expands Assistance Offerings - Today, the Board of the Pittsburgh Water and Sewer Authority (PWSA) extended the moratorium on water shutoffs during the COVID-19 pandemic to July 1. PWSA had previously paused all shutoffs through May 31. The Board also waived two additional requirements for customers seeking financial assistance on bills through the end of 2020. 
 
“We recognize that access to clean water for sanitation and proper hygiene plays a critical role in keeping our community safe and healthy. The Board’s actions today make it clear that we will not discontinue water service during this extended period of uncertainty and economic hardship,” said PWSA Board Chair Paul Leger. 
 
Previously, PWSA’s monthly Bill Discount Program required participants to recertify their income with Dollar Energy Fund every twelve months. Additionally, the Board lifted the requirement that residential customers make a sincere effort payment of $150 and $75 for senior citizens before they can access cash assistance grants. The Board waived both of those requirements through the end of 2020.
 
“We’re continuing to offer ways to ease the burden on our low-income customers during the pandemic. Administrative changes like waiving recertification and eliminating sincere effort payments will help our customers cope in these trying times,” said PWSA Director of Administration Julie Quigley. 
 
PWSA encourages customers to contact Dollar Energy Fund to see if their current financial status would make them eligible for discount and assistance programs. They can be reached at 866-762-2348 and more information can be found at https://www.pgh2o.com/residential-commercial-customers/billing-community....
 
Drinking water treatment protocols that PWSA uses includes filtration and disinfection procedures that are effective in removing viruses. Pittsburghers can be assured that their water is safe to drink and to use for cleaning, cooking, and personal hygiene.
 
 
Peoples Gas As a utility that provides critical public services, our focus is on ensuring the continued reliability and safety of our natural gas service for our customers, as well as the health and safety of our employees.